The full terms and conditions are available for download at this link, comprise 3 pages and contain 34 terms. Please peruse these at your earliest convenience and note that by ticking the check box you record that you are familiar with the terms, understand them and are comfortable binding yourself to them;
In the event that there is any deviation between this document and the Terms and Conditions on the website , the Terms and Conditions on the website will take preference and supersede the contents hereof;
Any request for services must be comprehensive and must fully and completely set out:
The nature of the services required;
Any specific information SOC must have in order to pass onto the relevant Sitter which may include, but not be limited to:
sitter preference relating to age, experience, special skills required etc
specific information relating to the home, alarm systems, potential concerns, defects or other problems;
potential criminal activities in the area or crimes suffered which are likely to occur again;
areas of the home to remain locked, potential hazardous entry points, the storage of any dangerous materials or areas where anyone is forbidden;
specific insurance clauses, any conduct which may invalidate the client’s insurance policy or cause the policy to be repudiated;
any and all details of the person under the sitters care including allergies, medical conditions, special dietary requirements, bed / feeding times, programming or activities prohibited;
an emergency hand over person, fully identified by name and South African Identity Number, that he Sitter may hand over to in the event that the Client does not arrive timeously after the conclusion of the booking, has not notified SOC of a delay and cannot be contacted;
absolutely any information which could lead to a concern which the sitter would not have been advised of or prepared for.
Please note that SOC is not liable for damages sustained by the client at all. SOC offers a service relating to contractors who are evaluated and trained to the best of SOC’s ability. The fees paid are for the services offered and do not and unfortunately cannot include an acceptance of risk. The responsibility is on the client to ensure proper information is handed over to SOC and that comprehensive insurance is in place at all times. SOC will at all times act to the best of its ability in providing adequately trained, competent and responsible sitters;
The full amount quoted must be paid by the client before the booking will be confirmed and a Sitter allocated;
The booking will be for a specific date and between specific times. Should circumstances arise which result in the Sitter being on site beyond these times an invoice will be generated for payment within 48 hours of sending same to the client. All amounts due to SOC shall be settled by the Client on a Cash on Delivery basis, alternatively on date of invoice. Interest at 2% per month, compounded monthly, will be payable by the Client on all overdue amounts from date of invoice to date of settlement;
The Client shall be requested to complete a report on the sitter and the general booking, highlighting any positive aspects or areas where improvement could be considered;
Please refrain from approaching any sitter directly for services offered by SOC and SOC reserves its rights in its entirety to claim damages stemming from a breach hereof, including loss of profit. Please further report any attempt made by the sitter to coerce the Client into contracting directly with the sitter and excluding SOC;
